GENERAL TERMS & CONDITIONS
Please read the following terms and conditions prior to making a booking or arriving for a stay at Casa Mediterraneo Hotel. We will gladly answer all your questions.
Bookings placed directly through us by email or phone, and bookings generated by third parties are a statement that the persons making the booking as well as the persons staying with us have read, understood and accepted all terms and conditions below.
Charges and rates:
All prices displayed on our website or otherwise communicated or published by the hotel are meant and will be charged in euros. They include VAT and all national and local taxes. An overnight Climate Tax of 3.00€ per room per night has to be paid in addition to the room price.
Prices are per room, per night, for two persons of any age. They include breakfast and the drinks provided in the room. Additional persons of all ages will be charged as detailed in the Appendix 1 below, Rates, Payments and Cancellation Policies.
A minimum length of stay, deposit, pre-payment (refundable or not), cancellation charges and other conditions may apply, as specified in Appendix 1.
Once a certain room, number of persons and overnights, additional products and services as well as method of payment are communicated and agreed, the Hotel will contact you in writing to summarize all details regarding your reservation, charges, and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by the Hotel and becomes a binding agreement for the parties.
Check-in and Check-out
Our guests are kindly asked to let us know their estimated time of arrival at least 48 hours ahead. We will be greatly helped in organizing our work and making their check-in smoother and faster.
Unless otherwise stated on the Booking Confirmation or requested prior to arrival, guests may check-in on the scheduled day of arrival at any time from 14:00 till 22:00. Late arrivals due to unexpected events should be made known to us before 22:00 on the scheduled day of arrival.
We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and/or identity card, as well as το provide details of their home address.
The information above will be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as by applicable law.
Part of the information above will be stored in a secure server, protected by an access code and a firewall.
On the day of departure we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is part of our agreement. Late check-out after this time can be requested subject to availability.
Payments:
We accept the following methods of payment:
• Credit Cards
• Bank Transfers (to our company's Bank Account seen below)
• Cash
BANK ACCOUNT DETAILS:
Bank Name: National Bank Of Greece BANK ADDRESS: Kastellorizo, 85111 – Greece
Account Name: EPIPLEON P.C.
SWIFT Code: ETHNGRAA
IBAN Number: GR95 0110 8440 0000 8440 0120 501
We never ask our guests or potential guests for their credit card details or store such details if in anyway known to us.
All outstanding charges must be paid for in full on check-out from the Hotel.
Cancellation Policy and No-Shows:
Cancellation charges may vary according to the agreed rate and the time of year. Please refer to our Appendix 1, Rates, Payments and Cancellation Policies.
Cancellation or non-arrival may result in the forfeiture of part or all the amount paid as a deposit. Additional amounts may be sought and collected by all legal means at our disposal.
Rates agreed as non-refundable and non-changeable are subject to full prepayment for the entire stay at the time of booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Changes or Cancellations by the Hotel:
Very rarely we may need to cancel a Booking. Such a decision will be due to unexpected, extraordinary reasons. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, make any possible effort to re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a specific suite. In the event that, for operational or safety reasons, we need to allocate an alternative suite to you, we will make sure that our apologies for your inconvenience are suitably expressed. It is self-understood that we will refund you any difference in rates (if a lower rate should be applied) and not charge any additional rates, if you are asked to move to a more expensive suite.
Damages and Losses:
We reserve the right, which by making a Booking you acknowledge, to charge and seek compensation for any damage incurred to your room or the Hotel during your stay by any member of your party (including extraordinary or specialist cleaning, deodorization and laundry services) or for any items that are found by our staff to be missing during or after your departure.
Events:
Please be aware that, at certain times throughout the year, we may organize or host events, parties, weddings, as well as family gatherings, all for a limited number of people. We shall always make sure that there will be no or minimal disturbance of our not-participating guests. If you feel that such an event during your stay may be unacceptable, please contact us in advance of your stay for further information.
Guests' Behaviour:
Our guests’ and employees’ well-being, health and safety, as well as our Hotel’s fame are of the utmost importance.
Guests are requested to conduct themselves appropriately at all times and to comply with our procedures, policies and instructions relevant to all above values.
Guests are also requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.
We reserve the right to refuse accommodation or services and ask from a guest or party to leave the Hotel if, in our reasonable opinion, we consider this provision to have been breached.
Where this is the case, we maintain the right to follow all legal procedures to protect out fame, name and property. At the same time we will certainly have no obligation to refund any lost accommodation, other services or any other loss or expense incurred. Our cancellation policy will apply.
Food Preparation, Serving & Consumption:
Casa Mediterraneo Hotel is a Bed, Breakfast & Drinks Hotel.
Breakfast is included in our accommodation rates. All drinks served and consumed at the bar, will be charged additionally.
We are closely monitored for our compliance with:
► EC Regulation 852/2004 on the Hygiene of Foodstuffs and
► Law 4690/2020 on Income Tax & VAT.
Food safety management procedures based on the principles of HACCP are in place.
Smoking:
Our rooms are non-smoking.
Smoking is allowed outside, on the balconies/terraces or public areas.
Pets:
Pets may be accepted at the Hotel’s discretion.
An additional charge may apply.
Force Majeure :
The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, illness, acts of terrorism, strikes, fire or failure of electric power, water, communications or other utility services, machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability:
The Hotel will not be responsible for the loss or damage of valuables or money left in the Hotel, unless they have been handed to the management for safe keeping and a detailed receipt has been issued.
The Hotel will not be liable for any indirect or consequential loss of any kind (whether caused by the negligence of the Hotel, its employees or otherwise). The Hotel’s total liability shall not exceed the value of the charges agreed for booking of your and your party’s stay in the Hotel.
No part of the present or any other document referred to in it shall be read or interpreted as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.
APPENDIX 1 - Rates, Payments and Cancellations Policies
Rates:
All rates are for two (2) persons of any age, per suite, per day.
The minimum length of stay is 2 nights (one-day stays possible only when optimum occupancy allows).
The additional cost for an extra person is 45€, except in our Family Suite (30€ per extra person).
Rates include:
Chef-prepared, served breakfast. Fresh, organic, local ingredients, Greek tastes & flavours
WiFi multi-device internet
In-room mini bar
Beach towels, hats, flip flops and bathrobes
VAT, national and local taxes
Rates do not include:
Climate tax of 3.00€ per room per night
Drinks consumed at our bar
Prices may be reduced or increased on certain dates, e.g. due to special offers or on major holidays. Please consult the Hotel before booking.
Payment Policy:
For refundable rates, the two first nights are taken at time of booking as refundable deposit. See Cancellation Policy below.
For non-refundable rates, the full payment has to be paid to confirm the room and is not refundable. See Cancellation Policy below.
All outstanding charges must be paid in full on check-out from the Hotel.
Cancellation Policy:
For refundable rates:
Up to and including 21 days before arrival: NO CHARGE, deposit will be returned by bank transfer.
20 days or less before arrival day: the deposit (2 nights) will be charged.
For non-refundable rates:
No refund possible, the entire amount will be charged.
We have a flexible dates policy, subject to room type availability and if the number of nights is the same as booked initially
The Hotel accepts no liability and will not refund the deposit in case of ferries or flights delays/cancellations. Please refer to our flexible dates policy.
In the event of Force Majeure, our General Terms & Conditions apply.